Artech AK32

Telephony Recording - A must-have for yourbusiness!

Many people misunderstand that a telephony recording system is a telephone tapping machine and put negative images on it. In fact, telephone recording is a method for improving service quality and for training purpose.By this mechanism of training, you may increase the conversation techniques between your customer representatives and customers. Therefore, it is a great tool for wining more of your customer satisfactions.

Features

Evolution of Digital Recording

All new AK series multi-channel recording systemhas made a change to the history of digital recording. Most of telephony recording systems you see out there at the market are built on industry-based computer with several voice recording cards. They are often taking huge spaces and pricy which result a big gap for non-business consumers. However, telephony recording system should be popularized to all levels of consumers at reasonable price and is an ultimate tool for any organization.

Modern Technology in Digital Age

Everything is digitalized and is transferable to any computer. Store the data either in hard drive or DVD for better storage-life. Send a copy of your recorded data via email is also a great way to confirm the detail of your phone conversation.

All-in-One Design

The all new AK series multi-channel recording system is an all-around telephony recording system. The system has built-in hard drive which allows all-day recording without turning the PC. Standard rack case provides you the convenience for both mounting in rack cell or just place in desk; which ever is perfect for your needs

Recording All-Around

Records each line’s incoming and outgoing phone number, start date and time, and talking duration and all-time recorded data. Build-in Caller-ID for incoming callers (even if your PBX does not have Caller-ID services included), AK series recording system still provide you the Caller-ID function. 

Station Management Detail Recording.

Supports SMDR (Station Management Detail Recording). AK series multi-channel recording system can pull reports to show the origins of each call to distinguish each station’s activities. 

Multi-Level Accounts

Provides multi-level accounts for management purposes. Assign as many users as you want. Administrator can assign its users for certain operating functions by the included management software.

Instant Monitoring Calls

Administrator allows to viewing all lines’ activities and instantly monitoring calls by the PC.

Non-recording Numbers

System can assign a special number; or a station number for non-recording purpose.

Secured Recording

All recording records are secure recorded for the highest security purpose. Only the authorized person who uses our recording software can retrieve the recorded data. Otherwise, the data is not playable even if anyone steals it.

Single Recording

If the system is not set to record any call, you can still record your current call at anytime before ending your call by entering your pre-defined recording id. For instance, you enter your pre-defined id “1122” during your call.After you finish your call, your previous call record is recorded in the system already!

Recording Declaration

User can pre-record your Recording Declaration for declaring the caller that this call is being recorded. This declaration will automatically play when the call is connected.

Meeting Recording

Purchase our AM2000 Audio Adapter for meeting recording. This combo records meeting sessions and manager’s speech easily. It is convenient to file the meeting records and to retrieve for other purposes. In addition, meeting records can be also transferred electronically.

Bigger Storage

Build-in 160G hard drive records up to 10,000 hours. AK series recording system can store about one and half (1.5) year of data with the usage of 8 station lines, 5 hours a day, and 5 days a week.

More Backup Options

You may: 
a.Use your USB external hard drive to backup your data, or 
b.Use LAN to backup to a certain hard drive in the same network, then burn onto a DVD.

More Connectivity Options

You may: 
a.Connect your PC to AK series recording directly by USB cables, or 
b.Connect with LAN and Internet. When you are away from your office, you are still in control of your recording system at anywhere via Internet.

Multi-Function Smart Search

Smart search makes easy to lookup your needs. It automatically filters out the most in-appropriate recorded data for you by entering part of the incoming/outgoing caller numbers, station number, caller id, date and time and talk duration. 

System Logger

System Logger creates logs of every action such as user login/logout and data ecording/retrieving/editing/deleting. These actions will accurately save to System Logger. You may analysis users’ activities by this logger such as who’s doing data processing or doing any setting,